SplitNow – Returns & Refunds Policy
1. Overview
SplitNow is a Buy Now Pay Later (BNPL) payment solution that allows customers to pay for purchases in three equal installments, with the first installment paid immediately at checkout and the remaining installments paid over time.
SplitNow acts as a payment facilitator, not the seller of goods or services. Therefore, all product quality, delivery, warranty, and return obligations remain the responsibility of the merchant.
2. Returns Eligibility
Customers may request a return or refund subject to the merchant’s return policy. Returns are accepted only if:
- The merchant confirms acceptance of the return.
- The return falls within the merchant’s allowed return period.
- The product has not been damaged through misuse.
- Proof of purchase using SplitNow is provided.
- The merchant confirms the refund amount.
SplitNow does not determine product eligibility for return — this decision is made solely by the merchant.
3. Refund Process
If a merchant approves a refund:
- The merchant notifies SplitNow of the approved refund amount.
- SplitNow updates the transaction status.
- Refunds are processed according to the payment stage:
3.1 First Installment Paid Only
If only the first installment has been paid:
- The refunded amount will be returned to the customer’s original payment method.
- Processing time may take 3–7 business days, depending on the payment gateway.
3.2 Multiple Installments Paid
If more than one installment has been paid:
- The refunded amount will first be applied to any outstanding installments.
- Any remaining balance will be refunded to the customer.
3.3 Fully Paid Transactions
If all installments have been paid:
- The full approved refund amount will be returned to the customer’s payment method.
4. Non-Refundable Fees
The following fees may not be refundable unless required by law:
- Platform fees
- Payment processing fees
- Late payment fees (if applicable)
- Delivery or logistics costs already incurred
Any non-refundable amounts will be disclosed to the customer before refund processing.
5. Partial Refunds
Where a merchant approves only a partial refund:
- The refund amount will reduce the outstanding balance.
- Future installment amounts may be adjusted accordingly.
6. Disputes
Customers must first attempt to resolve disputes directly with the merchant.
If the matter remains unresolved, customers may contact SplitNow support:
SplitNow reserves the right to request supporting documentation including:
- proof of purchase
- communication with the merchant
- proof of return delivery
7. Processing Time
Refund processing timelines:
| Stage | Estimated Time |
|---|---|
| Merchant approval | 1–5 business days |
| Payment reversal | 3–7 business days |
| Installment adjustment | Immediate after approval |
Total processing time may vary depending on banking institutions.
SplitNow – Terms and Conditions
1. Introduction
These Terms and Conditions govern the use of SplitNow services. By using SplitNow, the customer agrees to comply with these terms.
SplitNow provides a payment solution allowing customers to split purchases into installments, subject to eligibility and approval.
2. Eligibility
To use SplitNow services, customers must:
- Be at least 18 years old
- Be a resident of South Africa
- Provide accurate personal and financial information
- Have a valid payment method
- Pass affordability and verification checks
SplitNow reserves the right to approve or decline applications at its discretion.
3. Payment Structure
Customers agree to pay for purchases in installments structured as follows:
- First installment payable immediately at checkout
- Remaining installments automatically deducted on scheduled dates
- Payment intervals typically 30 days apart
Failure to make payments may result in penalties or account restrictions.
4. Fees
SplitNow may charge the following fees:
- Platform service fee
- Payment processing fee
- Late payment fee (if installment is missed)
- Account recovery costs where applicable
All fees are disclosed before transaction confirmation.
5. Missed Payments
If a payment fails:
- SplitNow may attempt to reprocess the payment.
- Additional fees may apply.
- Access to SplitNow services may be suspended.
- The account may be referred for collections if outstanding balances remain unpaid.
Customers are responsible for ensuring sufficient funds are available.
6. Merchant Responsibility
Merchants are responsible for:
- Product quality
- Delivery timelines
- Warranties
- Returns
- After-sales service
SplitNow does not manufacture, store, or deliver products.
7. Cancellations
Orders may only be cancelled if:
- The merchant confirms cancellation
- The order has not been fulfilled or delivered
- The refund is approved by the merchant
Approved cancellations will follow the refund process outlined above.
8. Account Suspension
SplitNow reserves the right to suspend or terminate accounts where:
- False information is provided
- Fraud is suspected
- Terms are violated
- Payments remain outstanding
9. Limitation of Liability
SplitNow shall not be liable for:
- Product defects
- Merchant service failures
- Delivery delays
- Third-party payment gateway errors
- Indirect financial losses
Liability is limited to the amount of the transaction financed through SplitNow.
10. Privacy
Customer data is collected for:
- identity verification
- affordability assessment
- payment processing
- regulatory compliance
Data is processed according to applicable data protection laws.
11. Changes to Terms
SplitNow reserves the right to update these Terms at any time.
Customers will be notified of material changes via website or email.
Continued use of the service constitutes acceptance of updated terms.
12. Governing Law
These Terms are governed by the laws of South Africa.
Effective Date: 01 November 2025
At SplitNow, we strive to make your subscription and order experience smooth and transparent. Please review our policy regarding cancellations and refunds.